FAQ and Help

Watch our short video tutorials
on how to use all our goodness

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How Members Club works

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How recorded webinars work in Members Club

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Write your awesome label here.

How courses work in Members Club

An overview of all the other good bits in Members Club

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Write your awesome label here.

How to monitor your team's use of Members Club

This function is only available for centre managers who have registered a team of teachers. If you would like to be given access to check your team, contact us admin@enspirement.co

How to get your certificates for webinars and courses

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How to create a private discussion group for your team in members club

I can't access my account?

Click sign in on the top right hand corner, then navigate to lost password and resend. 

I can't see your emails?

Our emails might've gone to your promotion folder. You can search for these by using "ECE Learning" or go to your promotion folder on gmail. To always get these to your primary email folder, click the three dots in the top right hand corner, click mark as important and then move to your primary folder. If you are still stuck please get in touch with our team. 

How do I view all my courses/webinars I have signed up for?

Click sign in on the top right hand corner, login to your account. Once you have signed in head to your Dashboard. This will give you a view of everything you have signed up for. 

How can I sign up multiple team members for a course or webinar?

Simply click on the "Enroll a Team Member or Group " button on each of our webinar and course pages. Add all of your details and hit "Submit." Then we take care of this for you. We will register your team and send you an invoice for payment later. Each of your registered team members will then receive individual email confirmation and instructions for accessing their own dashboard where they will find the courses and webinars you chose for them.

I missed a live webinar that I really wanted to see - how can I get this?

All of our live webinars are always recorded and made available in our webinar library within 24 hours of the live event. So if you can't attend live, you can simply pre order the recording or grab it later. Webinar recordings are available 24/7 in our library so you can watch any time.

How long will I have access to a webinar after I have purchased it?

You will have access to your purchased webinars and courses for ever! Yep you can watch them over and over as much you like. Everything you purchase on our website will be available in your personal dashboard 24/7. 
*Note we do reserve the right to delete webinars and courses that are no longer current or need to be updated. 

Can I pay Via Bank Transfer?

Yes you can, either send us an email with the details of what you would like to purchase.  Or use the "Enroll a Team Member or Group " button on each of the webinar or course pages and our team will organise this for you. 

Still need help or have questions?

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